SYSTEMS IMPLEMENTATION AND SUPPORT ANALYST

The Billington Group, Liverpool
Closing date:

REPORTS TO:

Group ERP Manager

BACKGROUND:

The Billington Group have invested heavily in IT systems over the past few years and continue to pursue a strategy focused on:

  • Upgrading existing systems to ensure that they remain fully supported and best-in-class.
  • Consolidating as many business functions as possible into a single system.
  • Fully utilising systems to improve operational efficiency.
  • Providing reporting that allows proactive decision making.

An opportunity has arisen for as a Systems Implementation and Support Analyst to join us to support both the Group and its subsidiary businesses’ ERP and HR/Payroll systems.

RESPONSIBILITIES:

SUPPORT:

  • Manage internal customer expectations.
  • Provide an internal first-line support service to all users, escalating and managing second line support cases with external software providers.
  • Formulate plans for existing problem resolution to current work arounds in place, support actions, development moving forward and co-ordinate resources.
  • Take lead on ensuring all updates are completed within a timely manner, ensuring the minimum amount of down time during core operating times.
  • Train system users and produce training/ongoing support documentation.
  • Contribute to ongoing development of department performance, procedures and templates.
  • Troubleshoot issues.
  • Support business reporting requirements.

BUSINESS ANALYSIS:

  • Work with colleagues at all levels of the business and use analytical and relationship management skills to understand, challenge and document processes and requirements.
  • Proactively identify areas for improvement.
  • Play a lead role within Steering Groups working with both Group and site teams on challenges within the systems.
  • Be the translator between business users and suppliers.
  • Work collaboratively across the Group to identify opportunities for standardisation/better utilisation of existing systems.
  • Design and implement holistic solutions that meet the business’ requirements.
  • Clearly document/communicate relevant business decisions and implications.

GENERAL:

  • Portray a positive image of the business and its values in a professional, friendly and helpful manner.
  • Perform any other duties which might reasonably be requested in association with this role in order to meet the needs of the business.

KEY SKILLS / EXPERIENCE:

ESSENTIAL:

  • Experience implementing and designing system/process change.
  • Experience leading/coordinating UAT and training.
  • Desire to understand how a business and its IT systems work and interact.
  • Strong Excel skills.
  • Strong levels of communication and interpersonal skills; confident dealing with a wide cross section of people.
  • Ability to work with, facilitate and lead small teams as well as working independently.
  • Self-motivated and driven, takes pride in completing tasks to a high standard, with a “right first time” attitude.
  • Excellent organisational skills.
  • Proactive and flexible approach.
  • Ability to prioritise, work well under pressure and to tight deadlines.
  • High degree of accuracy and attention to detail, strong verbal, written & numerical skills.
  • Passionate and enthusiastic to learn new skills.

DESIRABLE:

  • Previous experience of working within the food manufacturing/FMCG industry.
  • Previous experience working with Personnel/Payroll systems
  • Previous experience with Sanderson (Aptean) UnityF8 software.
  • Previous experience with Frontier’s CHRIS21 software.
  • Previous experience with SQL.

LOCATION:

Cunard Building, Liverpool, L3 1EL

Based out of the Billington Group’s head office in Central Liverpool, but with considerable scope for working from home, the successful candidate will – post Covid-19 – often be working two or three days a week at any of the Group’s businesses.

HOW TO APPLY:

Please send a covering letter and CV to:

recruitment@ebsgroup.co.uk

    If you've had a look around our websites and like what you see and think you'd be a good match for the Billington Group then please upload your CV and covering letter or email recruitment@ebsgroup.co.uk

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