Technical Information Officer

English Provender Company, Newbury
Closing date:

JOB TITLE:    Technical Information Officer


RESPONSIBLE TO: Senior Technical Information Officer

x1 role permanent

x1 role 12 month contract


Under the direction of the Technical Manager provide technical support to the company, liaising with both suppliers/customers on technical requirements.





  1. Portray a positive image of the company and its values in a professional manner at all times.
  1. Compile customer Product Specifications and review and update them as required.
  2. Provide technical Support to the company and all customers
  3. Assist in the development/maintenance of company policies in line with new legislation, customer requirements or company standards.
  4. Keep abreast of legislation to ensure company compliance and communicate any changes internally.
  5. Assist in the benchmarking of products to ensure technical compliance to specification.
  6. Ensure new products are analysed according to customer requirements for nutrition and shelf life.
  7. Completion of Quality Attribute sheets and any other technical documentation required by the customer.
  8. Assist in the update and maintenance of Unity to ensure technical information is available for all products.
  9. Investigate customer complaints and complete monthly complaint KPI report.
  10. Attend and assist with development and PPR trials.
  11. Manage objectives set by the senior technical information officer and ensure completion within the timescales provided.
  12. Any other tasks as required by the senior technical information officer.
  1. Any other duties which might reasonably be requested in association with this role in order to meet the needs of the business.
  2. Adhere to all company rules and procedures, paying particular attention to health and safety.

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